Terms and Conditions

Terms and Conditions

By using our website or placing an order you agree to be bound by these terms and conditions and the documents referred to within them. We reserve the right to modify these T&Cs at any time.

A. Introduction

By using this web site (the "Web Site") and it's services you will be bound by these terms and conditions ("Terms and Conditions") and the privacy policy ("Privacy Policy") (together "this Agreement").

B. Service Usage And Provision

We will provide the services using reasonable care and skill and we may need to make changes to the service to comply with any applicable law. We cannot guarantee that the website and it's services will be available at all times, the website and it's services are provided to you "as is" “as is”, without warranty of any kind. All conditions, warranties and representations implied by law or by trade custom are hereby excluded.

C. Review Data And Customer Data

By providing us with customer data, you acknowledge, warrant, represent and undertake that you have the lawful right to supply us with customer data, and use thereof is not in breach of any data privacy laws not does it infringe upon any intellectual rights of a third party nor is the customer data in breach of any applicable law, nor any laws relating to the protection of personal dat or privacy. You acknowledge that the customer data is truthful, accurate and complete and has not been censored or edited by you. We shall only use the customer data to acquire feedback and to inform the customer of a response you have issued in relation to their review of you / your business. We will contact customers to request their feedback and we shall retain control of the content and format of such emails. You hereby grant us a non‑exclusive, non‑transferable, irrevocable worldwide license to use your intellectual property rights in your name, logo, brand for customer emails for the purposes of promoting our service by means of reference on the Right Review website and in our public statements and publicity material to the fact that you are participating in the Services, provided that in doing so we use all reasonable efforts to ensure that we do not do anything which damages your brand.

D. Fees and Payment

Details of current charges for the website are listed on the pricing page. Subscription fees are automatically rebilled each period. By taking out a subscription you agree to be rebilled each period until you cancel your subscription. Whilst subscription fees are non-refundable, they only apply to active accounts. We may limit services to non-paying members, which are subject to change at any time.

E. Feedback / Reviews

You both acknowledge and agree that we may publish any and all reviews on the Right Review website and may also provide reviews Internet‑based search engines for up to two years from the date of receipt from the customer. You also agree and acknowledge that each response made by you to any customer who has provided a review are truthful, genine and wholy accurate, not misleading nor manipulated in any way whatsoever. In addition, you also agree and acknowledge that that each response made by you to any customer does not contain any content material that may reasonably be construed as defamatory, offensive, or unlawful. Upon termination of your agreement with us, we will remove after a period of time, all reviews from your customers and/or relating to you from the Right Review website. On termination of this Agreement, we shall remove all Feedback from your Customers and/or relating to you from the Feefo Website if requested to do so by you in writing. Feedback may not be used by other feedback websites. You may not require us to delete reviews where we have another purpose for retaining it, or right to retain it, i.e. by using this website and / or it's service you grant herein an exclusive, perpetual, transferable and non-revocable licence to use the reviews. You also grant herewith that any and all Intellectual Property Rights in the review are assigned to Right Review including all the title(s), right(s) and interest in and to such Intellectual Property Rights. Furthermore you also grant that license to Right Review to continue publishing the review in the form in which it is published on the Right Review website. Further to this, you also grant Right Review an exclusive, perpetual, non-transferable and non-revocable licence to use the reviews for the purposes of performing market research for clients, our ourselves, or the general public. To create analysis, reporting and any and other content - provided that each review is used in an anonymised form. In addition, I confirm that the customer / user has opted-in to receive text/email/whatsapp/etc messages from your business, on behalf of Right Review.

F. Suspension Of / Termination Of Service(s)

We (Right Review) will not be restricted in how we use any and all customer data or feedback - including (but not limited to) instances where we have attained the very same data from third parties, including from the customers, we are required to use said data in a certain way, or retain it as needed by law. We wil l retain such data as part of our business continuity and disaster recovery policies or shall require said data to bring or defend potential claims made by third parties. Upon failure to pay any sum that is due under or are in material breach of any of the terms of this Agreement we may suspend the services and support pending payment in full and/or investigation. We may also suspend the services and support if we are prevented from providing them by circumstances beyond our reasonable control.Without affecting any other right or remedy available to it, herein either party may terminate this agreement at any time with immediate effect by giving written notice if the other party fails to pay any sum due under this agreement on or before the due date for payment and additionally remains in default for more than 14 days after being notified in writing to make such payment(s), commits a breach of any term of this agreement, ceases trading, both parties shall promptly account to the other for any remaining payments due in accordance with this agreement and you shall immediately pay all of our outstanding invoices in respect of services and support pending. Any provision of this agreement herein, that is implied or expressed will be intended to come into or continue in force on, or after termination, shall remain in full force and effect. In addition, if your account is If account cancelled / not renewed then your review invite page will stop working from around 14 days of cancellation / non renewal as wlll your public reviews page.

H. Limitation of Liability

For the avoidance of doubt, nothing in this agreement limits or excludes either party’s liability for: personal injury or death caused by its negligence; fraud or fraudulent misrepresentation; or any other liability that may not be lawfully excluded or limited under English law. Neither party will have any liability arising under or in connection with this Agreement for any loss of profits or revenues; any loss of business opportunity; any loss of goodwill or reputation; any loss of data; or any indirect, consequential or special loss. The total aggregate liability to you arising under or in connection with this Agreement (regardless of the cause of action or legal theory of liability, or contract, negligence, tort (or other legal liability) will be limited to 1p. You also agree that Right Review shall not be liable for loss of profit, revenue or business or contracts or indirect or consequential loss however arising. In addition, Right Review shall not be liable whatsoever for any loss or damage arising from use of the website. Furthermore Right Review reserves the right to remove any information/material deemed to be in breach of any of these terms without notice, and without prejudice to any other accrued rights, and/or to make available such information/material when required to do so by law or when requested to do so by regulatory bodies or law enforcement information.

I. Indemnity

You agree to indemnify and hold Right Review and its parents, subsidiaries, affiliates, officers and employees, harmless from any loss, cost, damage, claim or demand, including any legal fees (reasonable or otherwise), made by any third party or incurred or suffered by Right Review or its parents, subsidiaries, affiliates, officers and employees arising from a breach of this Agreement, the content you transmit to or through the Web Site, as well as your conduct on or arising from your use thereof. In the event that Right Review is entitled to be indemnified by you and/or you are in breach of this Agreement you agree that Right Review may contact you through the information provided to Right Review by you.

J. Marketing And Promotional Announcement

You hereby agree that we shall identify you as a user / customer on the Right Review website. Reviews created on / within this website may be displayed on Google, Bing, Facebook, Twitter, Instagram, TikTok, Pinterest, or any other social media platforms. Any review may be published on the respective company's website only whilst the company is using Right Review services.

G. Warranties

Right Review cannot and will not guarantee the functionality of the Web Site or that the Web Site will be uninterrupted, timely, secure, or error free and provides the Web Site on an 'as is' basis. In addition, Right Review makes no warranty as to the results that may be obtained from the use of the Web Site, and as to the accuracy or reliability of any information obtained through the Web Site.

H. Proprietary Rights

You acknowledge and agree that content and information, including but not limited to text or other material contained in sponsor advertisements or information presented to you by Right Review, its partners or advertisers, is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. You also acknowledge and agree that you are permitted to use this material and information for your personal, non-commercial use or as expressly authorised by Right Review, its partners or advertisers, and may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express authorisation from its author. You acknowledge and agree that any review(s) you post on any area on the Web Site that is accessible to the public will be treated as non-confidential and non-proprietary and Right Reviewmay use such material in any medium for any purpose, including but not limited to the reproduction, disclosure, transmission, publication, broadcast and posting of such material in advertising and promotions. Right Reviewowns all copyright and other intellectual property rights of whatever nature in the Web Site. You agree to indemnify Right Reviewfor any claim brought against Right Reviewfor intellectual property right infringement and/or passing off. Right Review shall not be responsible for storing any information or materials on your behalf. You are advised to maintain any backup copies of all information that you wish to preserve.